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Terms and conditions of use

Acceptance of the general terms and conditions

The general conditions of use and sale described below (hereinafter referred to as "General Conditions") govern the contractual relations between any buyer on the website TIENDA.CESARNIETO.COM (hereinafter referred to as "Customer") and the company CESAR NIETO GROUP S.L. (with Tax ID: B37417714), owner of the website TIENDA.CESARNIETO.COM (hereinafter referred to as "WEB").

These General Conditions are the only ones applicable and replace any other general conditions, except in case of prior, express and written cancellation. Occasionally, some articles may be modified, so it is advisable that they are read and accepted with each purchase. These modifications shall be effective as of their publication on the Internet and may not be applied to previously concluded contracts.

Each purchase on the WEB is governed by the general conditions applicable on the date of the order. To place an order, the general conditions of sale must be accepted without reservation after having read them. Without prejudice to the fact that the company requires the express acceptance of these general conditions during the purchase process, the fact of completing all the necessary steps to place an order implies the acceptance of these general conditions. If a condition were to be missing, it would be considered to be governed by the uses and customs in force in the distance selling sector according to the rules of the professional code of the Distance Selling Association.

CESAR NIETO GROUP S.L., reserves the right to reject any of the orders that could be created, with the immediate refund of the amount thereof.

Products

Product information

Both the literature in the descriptions and the illustrative photographs of the products are merely informative, not contractual. Only the declared weight and content are contractual.

Information on weights

It is impossible to produce pork products of an exact weight. The weights offered for each product are approximate, guaranteeing only that the actual weight will be between the minimum and maximum indicated with a possible margin of error:

Margin of error for hams + - 250 grams,

Margin of error for pallets of + - 250 grams,

Margin of error for loins and sausages of + - 200 grams.

Margin of error for bags of fresh meats +- 100 grams

The published weights are the statistical central weights of these ranges.

Conservation

All the products have a specified recommendation on the expiration date: the moment when the quality begins to decline significantly, although the product is still edible. The WEB is not responsible for the consequences of consumption after this date, which is 15 days for refrigerated products and 1 year for frozen and cured products.

Billing

All orders placed on this WEB will be sent together with the corresponding delivery note. The corresponding invoice will be sent at the time of payment, confirmed via e-mail, and at any time after confirming your purchase may be requested via mail a copy. Please note that the data provided at the time of purchase will be detailed in the invoice, not being able to make any changes to them after its issuance. In case of companies it is important that you put in their boxes the CIF as well as the address and the correct company name. For natural persons it is essential to fill in the DNI.

The personal data to be provided by the Customer are essential for the shipment of orders and the drafting of invoices. In particular, it is understood that access to the purchase is only allowed to persons of legal age, and this will be confirmed by the Customer when entering the date of birth along with their data. The absence or lack of veracity of these data will lead to an automatic cancellation of orders.

For information regarding the protection of your personal data, please read our Privacy Policy Notice.

Locations, delivery times and shipping costs

SEE Transport section of this website: https://tienda.cesarnieto.com/transporte/

DUE TO THE IMPACT OF COVID-19 ON CARRIERS, DELIVERY TIMES MAY BE DELAYED DEPENDING ON THE DESTINATION.

Right of withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the Customer has the right to withdraw from the contract without any justification, right to be exercised within a maximum period of 72 hours from the date of delivery. However, given the nature of the products, the exercise of the right of withdrawal will be conditional on the product being returned to the WEB with the packaging and all seals in perfect condition. In case of exercise of the right of withdrawal the Customer will be refunded the full price of the product being the cost of returning the product by the Customer. To exercise the right of withdrawal the Customer must contact the WEB through the following email: info@cesarnieto.com, which will indicate the steps to follow.

Warranty

If, after delivery of the product, the Customer considers that the product in question does not meet the quality conditions necessary for its consumption, he/she must send us an e-mail describing his/her complaint and attaching a photo of the product complained of no later than 72 hours after receipt.

Regarding the possible problems in the product produced by the handling of the transport agency, they will have to be put in knowledge of the transporter and the company at the same moment of the reception of the order, proceeding to the return of the same instant.

Within five days you will receive an answer to your complaint accepting it totally or partially with the appropriate justification, and you will be offered from the replacement of the goods with shipping costs at our expense to a repair system or even a full refund of your money in the same account or card you used for payment. In the latter case you will have to return the goods. The refund of the amount will take place once we receive the shipment and verify its content, all within 5 days. Given the food characteristics of the product, returns will not be accepted unless they have been preceded by a warning email and confirmed by our customer service department (customer service hours on working days 9:00-14:00/ 15:30-18:30).

Secure connection

We protect your data with SSL (Secure Socket Layer), which is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and a web user, and in feedback, is fully encrypted or encrypted.

Applicable law and jurisdiction

For the resolution of any dispute that may arise as a result of this contract between the Client and the WEB, both parties expressly waive their own jurisdictions, and submit to the jurisdiction of the Courts of Salamanca and its hierarchical superiors.